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Privacy Policy

To help us understand and improve our services, we collect data through this website. Here below are explained the type, use and storage of the data we collect. Your rights regarding these data are also explained.

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What data do we collect? 

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Personal identification information (name, email address, phone number, pictures and any other links you list including, but not limited to, your website, social media profiles, etc)

How do we collect your data?

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You directly provide The Polyfloss Factory SAS with most of the data that we collect. We collect and process data when you:
- Use or view our website through your browser’s cookies
- Register online 
- Voluntarily complete a survey or provide feedback on any of our message boards or via email
- Place an order with any of our products and services

How will we use your data?

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- Manage your account
- Process your order
- Email you about important updates
- Email you with special offers on products or services

If you agree, when The Polyfloss Factory processes your order, it may send data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

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The Polyfloss Factory securely stores your data using Google Cloud.
Our company will keep your personal identification information (listed above) indefinitely. Once our operations have subsided, we will delete this personal identification information.


Marketing

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The Polyfloss Factory would like to send you information about products, services, and updates of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop The Polyfloss Factory from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at contact@thepolyflossfactory.com.

What are your data protection rights?

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The Polyfloss Factory would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following, according to the GDPR:


The right to access - You have the right to request The Polyfloss Factory for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification - You have the right to request that The Polyfloss Factory correct any information you believe is inaccurate. You also have the right to request that The Polyfloss Factory to complete information that you believe is incomplete. 

The right to erasure - You have the right to request that The Polyfloss Factory erase your personal data, under certain conditions, on which The Polyfloss Factory will only keep the ones relevant according to the law.

The right to restrict processing - You have the right to object to The Polyfloss Factory’s processing of your personal data, under certain conditions. 

The right to data portability - You have the right to request that The Polyfloss Factory transfer the data that we have collected to another organization, directly to you, under certain conditions. 

If you make a request, we have one month (30 days) to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@thepolyflossfactory.com with the subject line Privacy Policy Request. You can also write us via mail : The Polyfloss Factory, 31, rue Paul Richez 93120 La Courneuve, FRANCE.

What are cookies? 

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The Polyfloss Factory uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in, Understanding how you use our website (google analytics, etc)


What types of cookies do we use? 

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There are a number of different types of cookies, however, our website uses:
 

Functionality - The Polyfloss Factory uses these cookies so that we recognize you on our website and remember your previously selected preferences. A mix of first party and third party cookies are used. 

Advertising -
The Polyfloss Factory uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Polyfloss Factory sometimes shares some limited aspects of this data with third parties. 

How to manage cookies

 

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases and as a result, some of our website features may not function. 
 

Privacy policies of other websites 

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The Polyfloss Factory website contains links to other websites (W4W, etc). Our privacy policy applies only to our websites so if you click on a link to another website, you should read their privacy policy. The Polyfloss Factory keeps its privacy policy under regular review and places any updates on this web document.
This privacy policy was last updated on January 30, 2025. 

How to contact us

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If you have any questions about The Polyfloss Factory’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us 
Email us: contact@thepolyflossfactory.com

 

How to contact the appropriate authority

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Should you wish to report a complaint or if you feel that The Polyfloss Factory has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
 

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